Landlord Information


Correspondence


We maintain regular contact with our landlords, not only to touch base, but also in order to keep you informed with up to date information regarding your property and any situations that may have arisen.

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Screening of potential tenants and tenant applications


All potential tenants are thoroughly screened prior to the approval of any application. Applications must be completed by all residents over the age of 18 (including any children over the age of 18 who will be residing with their parents). Prior to the approval of any application, you will be consulted to ensure that you are happy with the potential tenants. We strive to have a turn-around of no longer than 48 hours from the time the application is received at our office, to when the tenant is informed of the decision made by you as the Landlord, in conjunction with our Property Management Department.

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What is a property condition report?


Prior to the commencement of a tenancy, a report outlining the condition of the property is compiled. This report is then used at the end of a tenancy to confirm that the property is in the same (or better) condition as when the tenancy commenced. The inspection is carried out at the earliest possible time following a tenant vacating the property and returning the keys. The Property Condition Report is used at this inspection and each item is checked off to make certain that every item is in the same condition as when the tenant took over the property. It is at this inspection that any items that need to be rectified by the tenant are identified.

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Tenancy Inspections


As managing agents, we conduct our initial inspection and Entry Condition Report, complete with photographs of the premises to ascertain the condition of the buildings and grounds. A copy of the completed Entry Condition Report is issued to all tenants at the time of signing their lease. Once the tenant has signed and returned the Entry Condition Report, as the landlord, you are then issued with a completed copy for your records.  The photographs of your property will then be kept on file and referred to upon the tenant vacating the property to ensure the property is vacated in the same condition that it was at the beginning of the tenancy.  New photographs are taken at the beginning and end of each tenancy.   Our first inspection is generally conducted six weeks after a tenant has moved into a property.  This time frame allows the tenant to settle in and determine whether there is any maintenance required or any problems have arisen.   Som...

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Maintenance


Upon signing their lease at the commencement of their tenancy, each tenant is issued with a Maintenance Request Form.  The tenant is required to complete this form when they believe there is a maintenance issue that may require attention. Each tenant is also issued with a Maintenance Request Form with each notice of any up and coming inspections so that the form can be completed by the tenant and is ready to be collected by the agent conducting the inspection.  This way any maintenance can be viewed by the agent whilst at the property. We believe this format enhances tenant/agent/landlord communication and significantly streamlines the maintenance process.   If there is an emergency at the property or the tenant telephones our office with a repair that requires maintenance, the agent will complete the Maintenance Form.  All forms are retained in the tenant/landlord file for that property for future reference.   In order to receive you...

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Emergency Maintenance


Emergency maintenance is required when there is a breakage occurs or there is a disruption of access to essential services such as water, gas or electricity. As a result, the premises may be rendered unfit to live in, or there is a potential safety risk. In this instance, repairs are required as a matter of urgency as soon as reasonably possible.

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